Shipping Policy

Where we ship

We currently ship to all 50 US states, Washington DC, and APO/FPO military addresses. We do not ship internationally at this time.

Processing & delivery time

Orders are processed within 1 to 3 business days and usually arrive within a few business days of shipping via USPS or UPS Ground. Exact timing depends on your location and carrier conditions. During launch periods, promotions, or high-volume weeks, processing may take a bit longer. You will receive a tracking link by email as soon as your order ships.

Shipping cost

Standard shipping is free on orders over $35 within the contiguous US. Orders under $35 include a flat $6.95 shipping fee. Shipping fees are non refundable, and free-shipping orders that are refunded under our 30 night guarantee are subject to a flat $6.95 fulfillment fee deduction (see our Refund Policy).

Address accuracy

Please double check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. Re-shipment to a corrected address is at the customer's expense.

Lost or damaged packages

If a package is marked delivered but not received, please check with neighbors and your local carrier first, then contact us within 7 days of the marked delivery date. If a package arrives damaged, contact us within 7 days with a photo and we will ship a replacement at no cost.

Contact

Shipping questions: info@sleeptruly.com.