Refund & Return Policy

Cancellations before shipment

You can request to cancel an order only before it enters fulfillment. We ship fast, so contact us immediately if you change your mind. Once an order has been packed, labeled, or handed to the carrier, it cannot be cancelled or modified and must go through the refund/return process after delivery.

30 night sleep guarantee

Sleep is highly individual. Our 30 night guarantee applies to first orders only and requires that you give the product a fair test. For supplements, this means at least one capsule per night for a minimum of 14 consecutive nights. For pillows and physical sleep products, this means regular use for at least 14 consecutive nights after delivery. This is not a trial period — it is a commitment to test the product properly before requesting a refund.

Eligibility

• Request must be submitted between day 14 and day 30 after delivery.
• You must complete our short refund questionnaire so we can improve the product.
• Refund is limited to one unit per household, on your first order only. Repeat orders and re-orders after a prior refund are non refundable.
• Supplements: only one opened bottle is refund eligible. All remaining unopened bottles must be returned in original condition.
• Pillows and physical products: must be returned in usable, original condition. Products that are damaged, stained, or cannot be resold are not eligible for a refund.
• Subscription shipments after the first order are non refundable. Cancel any time before the next renewal to avoid future charges.

Return & fees

• All eligible items must be shipped back to our warehouse. Return shipping is paid by the customer.
• Original shipping and handling fees are non refundable. If your order shipped free, a flat $6.95 fulfillment fee is deducted from the refund.
• A 15% restocking fee applies to all approved refunds.
• Refunds are issued to the original payment method shortly after we receive and inspect the return.
• Do not ship anything back before receiving return authorization — unauthorized returns are refused at the warehouse.

Store credit alternative (recommended)

Not feeling it yet? Before starting a return, we will offer you 50% off your next order as store credit, instant, no return required, no fees deducted. Most customers who accept the credit and try a second bottle or give the product more time report better results as the ingredients or adjustment period build in their system.

How to request

Email info@sleeptruly.com with your order number and the subject line "Refund request". We will reply within 2 business days with the questionnaire and, if eligible, a return address.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo. We ship a replacement at no cost, this is separate from the guarantee above and has no fees.

Subscription cancellations

Cancel anytime before your next renewal from your account or by email. Orders already processed or in fulfilment cannot be cancelled or refunded, but future renewals will be stopped immediately.

Non refundable

• Any order past day 30 from delivery.
• Any request submitted before day 14 of consistent use.
• Orders cancelled or rejected after entering fulfilment or shipping.
• Second and subsequent orders (guarantee is first-order only).
• Subscription renewals after the first shipment.
• Gift cards, promotional bundles marked final sale, and orders paid with store credit.
• Original shipping fees and the flat fulfillment fee on free-shipping orders.
• Pillows or physical products returned in damaged, stained, or unsellable condition.

Chargebacks & payment disputes

Please contact us before filing a chargeback. We take every unhappy customer seriously and almost always find a solution that works through our refund process. Chargebacks filed without first attempting to reach support, before the required test period, or before the order has been delivered, may be disputed with evidence of delivery, usage, and your acceptance of this policy at checkout.

Filing a chargeback while the order is still being delivered, or before you have completed the 14-night test period and refund process, is not a valid dispute and may result in the bank or card issuer declining the chargeback in our favor.